GetCallers Healthcare Virtual Assistants Bring Efficiency and Empathy to Medical

 The Medical Industry is evolving at a rapid pace and it is said that in the times to come all the operations and major task would be performed with the use of AI technology.

The Virtual Assistant at the service of medical centers, hospitals and nursing homes

Medicine with its significant advances, today offers patients the best care, but access to care is not always easy and patient expectations have evolved.

The care and health sector naturally faces a specific requirement and can be illustrated by the following sentence: "  Unlike other forms of need, the need to heal or be cared for cannot wait.  "

In fact, the need for well-being of users of health facilities is expressed immediately.

The question that arises is whether, however, health and care establishments are able to respond effectively to this requirement?

Available 24/7 to provide orientation or information to patients, the Virtual Assistants agent, without replacing the professionals in the sector, can help them effectively and to compensate for the void in the imbalance between the supply of care and increasing demands.

The Virtual Assistants Agent, Switchboard Operator and Additional Assistant

The intervention of the conversational agent allows doctors and other health professionals to take advantage of the time to better intervene in urgent or important cases by relieving them of time-consuming and low-interest tasks.

Fast and available, the Virtual Assistants agent permanently receives all incoming calls. Having at his disposal beforehand, all the information on the patient through his database, he identifies it and analyses his request. Depending on the nature of the request and the patient's history, the agent provides him with adequate responses:

• information on opening, closing, visit or consultation hours.

• information on the specialties available in the establishment, their prices, their equipment and their conditions of care

• make an appointment for the patient.

• sending invoices and even prescriptions on the advice of the doctor.

• redirect requests to other departments of the hospital, clinic or medico-social establishment.

With the Virtual Assistants conversational agent, nothing is lost. Whether with an old or a new patient, he processes and transfers the information collected to his database in real time during his conversations, to enrich the customer experience.