Virtual Call Center- GetCallers.com


A virtual call center is a type of call center where customer support agents work remotely i-e not from a specified work station or a business place but from different places even their homes. Such geographical dispersion of agents allows them to work more efficiently with their convenience. Virtual call center saves you the money of arranging a place for business work and often results in decrease employee turnover. Work hours are flexible. A customer cannot tell the difference if it is a virtual call center or not. www.getcallers.com is the best virtual call center provider for you.


·   Virtual Call Center vs Real Call Center
A virtual call center is not organized at a single workplace while a real call center is always organized at the same workplace every time.
A virtual call center often allows flexible work hours to its agents while a real call center works in shifts of agents.
A virtual call center does not require physical presence of its customer support agents while it is essential for agents to be physically present at a real call center.

·  Benefits of having a Virtual Call Center

  Switching from a bricks and mortar call center to a virtual call center is very beneficial. To a customer dialing the customer service helpline, the impression is as if he or she is calling to a call center with customer support agents physically present. On the contrary, agents could be so dispersed that the call may reach an agent lying in his bed or even to a student in his university dorm. Nobody can tell a difference.
      
A virtual call center saves you the trouble of having a fixed business place and        also saves you the expenses of arranging and maintaining that place. A virtual call center also saves you the trouble and expenses of installing bulk  equipment which you need for a real call center.

Agents working for a virtual call center are payed less than a real call center            because of decreased number of allowances, which are provided by the                    company.

·        Cloud Based Call Center
   A virtual call center is a cloud-based call center. A cloud call center lets you route all the calls coming to a call center to your agent’s panel to work from a remote place without disruption. Cloud based call center is web accessible to handle interactions with customers. A cloud-based call center software improves customer’s experience, add communication channels other than telephone such as text, cost effective, empower employees for optimal work, flexible according to your needs and intelligent routing of customer to the right agent.

·        We are here for You!
   We are proud virtual call center services provider. We also have the latest cloud-based call center software. Hire www.getcallers.com. We promise our customers

-The insight they need to improve their services
-To save their time and money
-Increased productivity because of cloud-based call center
So, it would be wise to upgrade your current call center services to a latest and regularly updated cloud based virtual call center services.



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