BEST CUSTOMERS SUPPORT FOR HOMECARE SERVICES:

The type of customer service can be a type of job or a job that is related to the skills and totally dependent on the personal skills of the provider for the customer. Customers services for in as a Health Care Service or Home care services is not much different as it only depends on the skills and behavior towards the customer with their polite behavior and patience.

WHAT ARE COMMONLY SKILLS SHOULD HAVE IN CUSTOMERS SERVICES AS A HOMECARE PROVIDER:

A professional customer’s services provider should have the following abilities and skills:

o   Attentiveness

o   Problem-solving

o   Decision making

o   Effective management

o   Dependability

o   Empathy

o   Friendliness

o   Quick thinking

o   Patience

o   Technical knowledge

o  Quick thinking

 

WHY THESE SKILLS ARE HAVING IMPORTANCE?   WHAT'S  THEIR  IMPACTION..!

 

•      TECHNICAL KNOWLEDGE:

In technical knowledge, many issues of technical materials and those things that could happen accidentally will be resolve by the hand of the customer if he had the basic knowledge in the technology practically.

 

•      PATIENCE:

While providing the services to the customers, as a services provider you should be calm and be patient towards the customer. During the conversation, if the customer doesn’t understand what you said so repeat the thing so that the conversation could be on track. Hence, it also shows the best experience of the customer’s services provider.

 

•      EMPATHY:

As the best customers support care, it is important to understand the feelings and communicating levels of the customers. By doing this you could and should be talking accordingly so that it shows the professional behavior.

 

•      COMMUNICATION:

It is important to communicate in that way, in which the customer can understand your way of talking easily on the way of resolving the problem and also listen calmly.

 

SERVICES FOR CUSTOMERS:

For the home care services following are the customers who may need the services by the providers as the home care services; these include:

Ø             People with physical disabilities

Ø             Parkinson’s disease

Ø             Older age people

Ø             Mental health disordered people

Ø             Stroke patient’s care

Ø             Motor neuron

Ø             Care after hospital discharge

Ø             Dementia or Alzheimer’s disease

 

HOMECARE SERVICES FOR PATIENT WITH STROKE AND OTHER NEUROLOGICAL DYSFUNCTION:

 

Patients with stroke disease need home care services in many different ways these are included as:

 

• BED MOBILITY FOR BED RIDDEN PATIENTS:

Patients or customers who are bedridden and are not able to move for doing their ADLs. So the providers for the customer’s services performed in a very well manner by moving his or she from bed to walking or standing or bathing and many others activates of daily living. A home care provider should be focused on the following ADLs:

o   Moving

o   Bathing

o   Combing

o   Walking

o   Eating

o   Dressing

o   Sitting

 

· HOMECARE SERVICES FOR PATIENT WITH PHYSICAL DISABILITIES:

 For a patient with Physical disabilities, home care services will provide by the services provider are accordingly to the patient’s need and also according to the disability if the patient. The disability of the patient may include performing the ADLS by his or her own selves.

Performance should be for that patient are proper wheelchair sitting, proper verbally guides, or also by practically for his or her ADLs like eating, moving, standing, and many more.