What are the services provided by a virtual assistant?

 If you are also considering hiring a virtual assistant (VA), this question would have come to your mind, what are the services provided by a VA? VAs work in a pretty vast area of the field, but essentially, they are hired by small businesses or individuals across the industries to perform administrative duties. However, due to the rising popularity of remote working, nowadays, VAs started providing services in the technical field too.

 If we have a brief overview of what are the services provided by VAs, it will include but not limited to the following:

●        Appointment scheduling

●        Sales cold calling

●        Customer support

●        Calendar management

●        Email management 

 These are some common administrative tasks performed by VAs. If we look at some of the technical roles VAs can work on, these include but are not limited to:

●        Blog writing, Social media management, or digital marketing 

●        CRM management

●        Market research and survey       

●        Documentation       

●        Bookkeeping

 Therefore, the services provided by a  assistant vary widely depending on the skills. The best way to find out how a VA can help you is to get in touch with a VA provider and share your requirements. There are many companies out there that provide you with seasoned VAs who can work remotely from the office or home.

 What are major things you need to keep in mind while hiring a VA for your business?

 When you are hiring a VA for your business, the first thing you need to understand is they are going to work remotely for you. Thus, the tools of communication you are choosing should be safe and secure. Second thing, the VA should be verified so that it does not put the safety and security of the business information at risk. And lastly, your VA should be skilled enough to do the job. Let's find out how you can assure these three things.

 1. Choose TCPA compliant assistant

 Make sure your VAs are TCPA compliant. This is the framework enacted to address telephone marketing calls and certain telemarketing practices. It is regulated by the Federal Communications Commission (FCC). If you are hiring a VA for the healthcare industry, you need to ensure HIPAA compliance. This is the framework enacted in order to protect the privacy, security, and integrity of protected health information. Similarly, there are other frameworks specific to the industry that you need to ensure.

 2. Find a background check verified assistant     

 Make sure your virtual assistant services provider has performed a background check for criminal record, driving record, credit, educational, employment verification, etc., on VA. Fair Credit Reporting Act (FCRA), Equal Employment Opportunity Commission (EEOC), and various state and local regulations have listed the compliance requirements to perform a background check. Make sure your employer's policies comply with legal counsel.

 3. Ask about the training requirements

 There is no hard and fast rule for training and educational requirements for virtual assistants, but they should have decent computer skills, communication skills, and industry-specific training. For example, if you need an assistant for documentation or record keeping, they must have good typing skills and knowledge of common software. Similarly, if you are hiring an assistant for cold calling, they should be good at communication and persistence.  

 The Bottom Line

 Hiring a virtual assistant for a business comes with a range of benefits. You do not have to manage the payroll, you do not have to arrange a desk space for your new employee, and nor do you have to manage taxes. The most important thing is to understand your needs and make a well-informed decision that caters to your needs.

 If you are looking for high-quality VAs for your small business, you can get in touch with Getcallers. It is a pioneer in providing virtual assistant services in the USA in real estate, finance, medical, home maintenance, and other industries. The company's assistants are TCPA compliant and can start working for you for as low as $5 per agent per hour. You can hire a VA to help scale the growth of your business and keep day-to-day tasks running smoothly. Visit the website to know more.