What do GetCallers virtual call centers do?

 A virtual call center is where your call center agents are not present in the office. They work from our centers, receiving inbound customer calls and managing outbound queries. With flexible distribution options, it offers a pockets-friendly solution to the traditional as well as legacy call center solutions

All virtual call centers are set up to handle inbound and outbound calls. 

Inbound calls take care of answering incoming phone calls regarding enquiry about a product or service, want support setting up or using the product, or need some other form of assistance or any related concern. 

Whereas, outbound calls are made for cold calling prospects and telemarketing. Sometimes, the calls could be to verify information provided by an individual. 

There are many reasons due to which virtual call centers are way better than traditional call centers to help out your business grow along with maintaining professionalism. The main ones are as follows:

1. Traditional call centers requires physical infrastructure like analog circuitry, PBX boxes, telephone cables and devices and above all a spacious accommodation. On the other hand, virtual call center does not require any heavy investment on infrastructure. Just one device to supervise our service is enough.

virtual call centers

2. Numerous hardware systems to orchestrate outgoing and incoming calls are required in  traditional call center, unlike virtual call centers.

3. The integration with other software systems is harder in traditional call centers as they take the form of a siloed telephony infrastructure. Whereas, virtual call center easily integrates with other systems like CRM, helpdesk, billing software, analytics and many more.

4. You get average call quality in traditional call centers services due to distortions created by analog circuits. The experience with high-quality voice calling gives utmost satisfaction with the use of IP networks.

Additional benefits of opting virtual call center services are:

Take calls anywhere

Allow employees flexibility to take calls from anywhere be it their desk, anywhere in their office assuring you to respond to you each call at anytime in the day.

Contextual conversations

Call notes and recordings always available at your disposal to ensure your agents have the full context of your customer needs.

Live call monitoring

Monitor calls real-time even if your agents are working from a different office location or from their home.

Set up immediately

You can set up and get started with your call center in minutes by using a good virtual phone system and engage your callers.

Limitless scalability

Your phone system is not trailing behind your growth and never slows you down. Enjoy limitless scalability using a virtual phone system.

Compact office spaces

You can accommodate more employees in the same office space because of work from home options for your call center agents.