What to Look for in a Virtual Call Center - GetCallers

As they are prone to do at the dawn of a new decade, people woke with the feelings of a new start, a fresh start. What they did not anticipate was a worldwide pandemic crisis descending upon them. By definition, a crisis means there is little time to plan. Even top teams fail to understand what it takes to prepare for disruption, that is why so many businesses were caught gasping for breath during this global health emergency. GetCallers is a virtual call center  that comes with all the standard features, like an ability to set employee extensions, voicemail boxes, and record phone calls When the world virtually shut down, businesses began facing a catastrophic loss of customers and workers. The pandemic’s fallout is likely to drive high demand for business services such as call centers, particularly those that support logistics, shipping, healthcare, government, essential retail and more. If a company is unprepared to support customers during a critical time, customers will be prevented from getting help at a time they most need it. But companies that can navigate disruptions better, will often succeed because they have invested in their core customer segments and have successfully anticipated their behaviors. During a crisis, companies need a dependable, repeatable system for handling customer interactions. First, start with a deep understanding of their mindset. What are their chosen behaviors? What are their needs, their habits? Where do they fall on the digital adoption spectrum?

          By empowering small to medium-sized companies to level the playing field by bringing smaller enterprises to the same level as larger companies, GetCallers is tailored to meet the needs of the smaller business, with agents ready to assist with inbound customer service, cold calling, service, live chat support, and virtual assistance - all at unheard-of prices in the BPO market. GetCallers.com is where your company should turn to in order to support your valued clients and customers. GetCallers pricing model is designed to offer an incredible price of $5/hour whether it is a customer service rep, cold caller, virtual assistant, or appointment setter. Employee overhead can be cut down by 75% when you work with GetCallers. Specializing in helping companies like yours save money, GetCallers has what it takes to increase leads, and scale incredibly fast, which is exactly what businesses need during a  time of crisis.

          GetCallers gives companies a continuity plan that is made possible through professional metrics, reports, and analytics turning knowledge into power. A good call center company with a proven track record in this regard speaks for itself, with a team ready to efficiently manage your inbound and outbound customer call center and virtual assistant needs. GetCallers operates one of the globe’s largest cloud-based call centers and virtual assistants, bolstered by an extraordinary team that will coordinate everything from lead generation to data entry processing, IT service, and solution implementation.

When choosing a call center, keep in mind that there are several thingsa call centershould be implementing in the wake of the pandemic and in the coming months. This should  include:

Extending Business Hours.

It is no longer enough to take calls between 9:00 to 5:00 Monday through Friday. The rhythm of normal life has been turned on its side and will continue to be upset. With a call center, you can always consider adding more shifts or keeping someone on call.

Changing Schedules and Adjusting Forecasts.

As with business hours, normal 9:00 to 5:00 hours for call center agents may no longer apply. By ensuring that you have nimble  virtual call center scheduling and workforce management solutions in place, changes can be made quickly and easily and while ensuring that peak calling times are covered, even during the time they are changing.

            Enabling Local Presence Caller ID

With the proper call center partnership, your company will achieve increased pickup rates by assigning a local caller ID for any area code. Or use your own phone number to display when our agents are calling.

Automation

Customer service automation can rescue your customers from the fear of not satisfying their needs by delivering personalized guided servicing options. A lot of calls will be about routine issues: are you open, what are your hours? Where can they find their account information? Are your company’s routine and special procedures in place? All these calls can be fielded by virtual agents or “bots” designed to infer callers’ needs and route them to information, leaving human agents for the more complicated calls that require a human touch.

Self-Service for High Value

If you offer an uncomplicated option that resolves your customer’s issue, self-service would not be a burden but rather, your customer will be willing and eager to use it. This is especially true when a customer is feeling stressed or anxious and does not actually want to wait to speak to a human associate.

Cost Efficiency is Critical to Any Business

A good call center business will help lower the average customer acquisition cost and increase overall net profits. By leveraging GetCallers at $5 dollars per hour per agent, your company can significantly save on employee overhead. The typical minimum wage for a sales agent in the United States is between $12-$15 per hour. By reducing your employee overhead cost by up to 65% you will dramatically decrease expenses and in turn, net more revenue.

Customer Satisfaction

Employee illness at this time is an issue that should not compromise customer satisfaction. Working with the virtual call center will free up your time and energy up from having to deal with personal issues. Business owners should be focusing on serving their customers and counting profits and the team at GetCallers, motivated by your customer satisfaction,will achieve lasting results.

In times of crisis, customers are hoping for three benefits from a business: clarity, guidance, and empathy. A company that stays close to their customer and responds quickly with compassion will survive any crisis. Customers are understandably anxious during this time of nationwide crisis. What people are craving during these times of uncertainty is accurate information and calm reassurance. Your virtual call center represents the face of your brand.Rest assured that GetCallers works hard to get to know your business’s needs and will turn your challenges into a tailored call center and virtual assistance solution. When choosing to work with GetCallers, you are choosing quality service provided by a team of experienced professionals with the technical capacity and personal touch you would expect. The GetCallers team is committed to make their business an asset to yours. Please contact them today via email, to experience the GetCallers difference for yourself. GetCallers is ready to help you achieve phenomenal growth even during difficult times, by offering your business low cost inbound/outbound callers and virtual assistants.