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Showing posts from April, 2020

What to Look for in a Virtual Call Center - GetCallers

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As they are prone to do at the dawn of a new decade, people woke with the feelings of a new start, a fresh start. What they did not anticipate was a worldwide pandemic crisis descending upon them. By definition, a crisis means there is little time to plan. Even top teams fail to understand what it takes to prepare for disruption, that is why so many businesses were caught gasping for breath during this global health emergency.  GetCallers is a virtual call center   that comes with all the standard features, like an ability to set employee extensions, voicemail boxes, and record phone calls  When the world virtually shut down, businesses began facing a catastrophic loss of customers and workers. The pandemic’s fallout is likely to drive high demand for business services such as call centers, particularly those that support logistics, shipping, healthcare, government, essential retail and more. If a company is unprepared to support customers during a critical time, cust...